每天一课 商务英语口语3652025|PDF|Epub|mobi|kindle电子书版本百度云盘下载

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Section One Business Negotiation2

第一篇 谈判程序与技巧2

1.寒暄小叙Small Talk2

2.言归正传Getting Down to Business3

3.明确问题Clarifying4

4.暂且到此Breaking Off6

5.恢复谈判Renewing Negotiation7

6.完成谈判Concluding Negotiation8

7.意见一致In Agreement9

8.意见相左Diffence of Opinion11

9.暂无定论Not Final Decision12

10.谈判建议Giving Suggestion14

11.双方妥协Meeting Half Way16

12.单方让步Unilateral Concession18

13.球踢对方The Ball'sin Their Cou19

14.威胁施压Exerting Pressu21

15.强硬路线Hard Line22

16.无能为力Helplessness23

17.商定仲裁Negotiating Arbitration25

18.签订合同Signing Contract26

19.合作回顾Business Review28

20.合作展望Business Prospect29

第二篇 贸易洽谈32

21.建立贸易联系Establishing Trade Relations32

22.公司介绍Company Prole33

23.业务范围Line of Business35

24.感兴趣与否Interested or Not36

25.询盘Making Inquiries38

26.报价方式Way of Quoting40

27.商品品质Quality of Goods41

28.商品数量Quantity of Goods43

29.发盘Making an Offter45

30.发盘有效期Validity of Offter47

31.认为价格过高Price on the High End48

32.要求减价Asking for Price Reduction50

33.拒绝降价No Room for Bargaining52

34.同意降价Making a Reduction53

35.卖方调高价格Adjusting Selling Price55

36.洽谈佣金Negotiating Commission56

37.洽谈折扣Negotiating Discount58

38.接受Acceptance60

39.拒绝Declining an Offer61

40.付款条件Terms of Payment63

41.信用证付款Payment byL/C65

42.信用证有效期Expiry Date of L/C66

43.托收付款Payment by Collection68

44.要求更优惠的付款方式Asking for Mo Favorable Terms70

45.结算货币Currency for Settlement72

46.包装Packing74

47.运输标志／唛头Marking76

48.运输方式Mode of Transportation78

49.集装箱运输Containerization80

50.多式联运Multi-modal-Combined Transportation82

51.商定交货日期Setting Date of Delivery83

52.即装Prompt Shipment86

53.分批装运Partial Shipment87

54.装货港Loading Port89

55.卸货港Unloading Port91

56.租船订舱Chartering & Booking Shipping Space93

57.转船Transshipment94

58.装运须知Shipping Instructions96

59.装运通知Shipping Advice97

60.船公司Shipping Company99

61.运输费用Freight101

62.保险Arranging Insurance103

63.订货Placing an Order105

64.无货可供Out of Stock106

65.商品检验Commodity Inspection109

66.开立信用证Opening L／C110

67.催开信用证Expediting L／C112

68.修改信用证Amending L／C113

69.提前装运Making Earlier Delivery115

70.催促装运Expediting Shipment116

71.缮制单据Making out Documents118

72.索款与付款Making Payment119

73.包装不当Improper Packing121

74.货物损毁Damage to Goods123

75.货物错发Wrong Delivery125

76.质量低劣Inferior Quality126

77.短交与超重Short Delivery or Over Delivery128

78.迟交／迟装Late Shipment130

79.要求索赔Lodging a Claim132

80.处理索赔——同意赔偿Accepting a Claim133

81.处理索赔——拒绝赔偿Turning down a Claim135

82.处理索赔——查后再定Dealing after Check136

83.处理索赔——责任在保险方／船方Insurance／ Shipping Company atFault138

第三篇 代理洽谈142

84.物色代理Looking out for an Agent142

85.接受代理聘请Accepting Agency Offer143

86.申请为代理Applying for Being an Agent144

87.同意代理申请Approving Agency Application146

88.拒绝代理申请Declining Agency Application148

89.有条件同意代理申请Conditionally Approving Agency Application149

90.代理的优势Advantages of Being an Agent151

91.代理的年销售额／量Annual Turnover152

92.代理的促销计划Marketing Plan154

93.代理的佣金Commission of an Agent156

94.对代理的要求Requirements for an Agent158

95.签订代理协议Signing Agency Agreement160

96.续签代理协议Renewing Agency Agreement162

97.代理协议的履行情况Performance of Agency Agreement163

第四篇 其他谈判167

98.招标投标Bid Invitation＆Tendering167

99.合并收购Merger&Acquisition169

100.投资环境Investment Environment170

101.合资企业Joint Venture172

102.技术转让Technology Transfer174

103.补偿贸易Compensation Trade176

104.加工装配贸易Processing＆Assembling Trade178

Section Two Strategies for Various Situations运筹帷幄181

第五篇 公共关系181

105.办公室赴约Keeping an Appointment181

106.无约造访Calling Without an Appointment183

107.办公室接待Office Reception184

108.宴请Invitation to Banquet186

109.宴会致词Banquet Address187

110.喝酒Drinking189

111.饮食喜好Food Preference191

112.点菜Ordering192

113.就餐服务Services in Restaurant193

114.付账Paying Bill195

115.娱乐活动Entertainments196

116.不讲客套No Ceremony197

117.品评食物Taste Comments199

118.道谢告辞Taking Leave200

119.邀请观光旅游Invitation to Sightseeing202

120.旅游建议Tour Suggestion203

121.购物Shopping204

122.礼品赠送Present Civing206

第六篇 市场营销209

123.营销哲学Marketing Philosophy209

124.产品畅销Ready Market210

125.产品滞销Poor Market212

126.正值旺季In Season213

127.正值淡季Off Season214

128.行情看涨Market Advancing215

129.行情看跌Market Falling217

130.供不应求Short Supply218

131.供过于求Excess of Supply over Demand220

132.市场调研Market Survey221

133.市场份额Market Share223

134.市场开发New Market Presence225

135.市场定位Market Positioning227

136.营销目标Marketing Target229

137.销售成绩Marketing Performance230

138.产品策略Product Strategy232

139.广告策略Advertisement Strategy234

140.价格策略Price Strategy236

141.促销策略Promotion Strategy238

142.包装策略Packing Strategy239

143.零售Retail241

144.批发Wholesale242

第七篇 客户服务245

145.客服的重要性Importance of Customer Service245

146.客服原则Principle of Customer Service246

147.客户的抱怨Customer Complaints247

148.寻找负责人Person in Charge249

149.诚挚道歉Sincere Apology250

150.提出保证Advancing Promise251

151.处理办法Solving the Problem253

152.客户满意Customer Satisfaction254

153.提供服务Service Provision256

154.培育忠实客户Cultivating Loyal Customer Base258

第八篇 商务会议261

155.安排会议Arranging a Meeting261

156.会前用品准备Preparing Articles for Meeting262

157.会前其他准备Other Preparations for Meeting264

158.开会人数Number of Attendees265

159.开会要求Meeting Requirements267

160.通知开会Notifying a Meeting268

161.宣布开会Declaring a Meeting Open270

162.开场白Opening Remarks271

163.宣布会议目的Announcing Purpose of a Meeting273

164.布置任务Task Assignment274

165.会议纪要Minutes276

166.议程安排Meeting Agenda277

167.控制会议时间Keeping the Meeting on Time279

168.控制不偏离主题Keeping to the Point281

169.继续讨论Moving On282

170.打断Interrupting283

171.邀请发言Invitation to Address284

172.发言Taking the Floor286

173.结束发言Concluding Remarks288

174.提问Asking Questions289

175.回答提问Answering Questions290

176.整顿会场秩序Keeping in Order291

177.评论发言Commenting on Remarks293

178.动议和附议Motion＆Second294

179.投票表决Taking a Vote296

180.投票结果Result of Voting298

181.总结性发言Recapping the Meeting299

182.会间休息Taking a Break300

183.结束会议Coming to a Conclusion302

184.电话会议Teleconference304

185.讨论职务任免Discussion for Appointment and Remove305

186.项目进展状况Project Status307

第九篇 商务电话310

187.致电找人Getting Someone overthe Phone310

188.被致电人本人接听Speaking to the Person Intended to Reach311

189.是否方便接听A Good Time to Call?312

190.暂时不便接听Not a Good Time to Call313

191.致电时间不妥时Improper Calling Time314

192.请接线员转接Speaking to Operator315

193.接线员或他人转接Transferring a Call316

194.被致电人无法接听Unable to Reach318

195.应对被致电人无法接听Respondingto Above Situation319

196.电话留言Leaving or Taking a Message320

197.说明打电话原因Explaining the Reason for Calling321

198.听不清Bad Connection323

199.打错电话Dialing the Wrong Number325

200.电话要求约见Proposing an Appointment over the Phone326

201.电话商讨约见时间Making an Appointment over the Phone328

202.电话更改约定Rescheduling over the Phone330

203.电话取消约见Cancelling an Appointment over the Phone332

204.电话报喜Good News over the Phone334

205.电话报忧Bad News over the Phone335

206.结束电话Concluding a Call336

第十篇 战略战术339

207.经营方略Management Strategy339

208.敢冒风险Taking Risks340

209.成功经验Successful Experience342

210.失败教训 Learning from Lessons343

211.高瞻远瞩Looking Far And Aiming High344

212.应对记者Answering the Reporter346

213.经营状况——盈利Inthe Black347

214.经营状况——亏损In the Red349

215.分析经济形势Economic Situation350

216.知己知彼Analyzing CompetitiveSituation352

217.面对问题Facing Problems354

218.决策Making a Decision355

219.制定计划Framing a Plan358

220.付诸行动Taking Actions359

221.合并与收购Mergers＆Acquisitions361

222.开设分支机构Branching Out362

223.寻求支持Sourcing Support364

224.战略合作Strategic Cooperation366

225.筹措资金Raising Money367

226.缩减开支Cutting Expenses369

227.股票与投资Stocks & Investment370

228.知识产权Intellectual Property Right372

229.激励机制Motivation Spur374

230.企业文化Corporate Culture375

231.人性化管理Humanized Management376

232.人才流失Brain Drain378

233.库存管理Inventory Management380

234.物流管理Logistics Management381

235.资产管理Capital Management382

236.财务管理Finance Management384

237.人力资源管理Human Resource Management385

238.供应商管理Supplier Management387

239.时间管理Time Management388

240.项目管理Project Management390

241.寻租写字间Renting Offices392

第十一篇 职场拾贝395

242.打卡考勤Punching Time Card395

243.加班Working Overtime397

244.请假Request for Absence399

245.通勤Commuting401

246.出差Business Trip403

247.报销Report Expenses／Reimbursement405

248.闲话生活Chatting on Life406

249.八卦新闻Gossip407

250.谈论同事Talking about Colleague409

251.谈论上司Talking about Boss411

252.谈论工作Talking about Work413

253.工作如山Work&Stress414

254.职场着装Business Attire416

255.薪酬待遇Compensation Package417

256.要求加薪Negotiating a Raise419

257.获得加薪和奖金Getting a Salary Raise／Bonus421

258.要求提升Negotiating a Promotion423

259.获得提拔Getting a Protion424

260.人事调动Position Transfer426

261.辞职Resignation427

262.炒鱿鱼Getting the Sack429

263.帮忙Lending a Hand431

264.鼓励Encouragement433

265.建议Suggestion434

266.致谢与道歉Acknowledgement＆Apology435

267.提醒Reminding437

268.表彰Glory＆Recognition438

269.批评的艺术Art of Criticism440

270.消极批评Negative Criticism441

271.接发传真Fax442

272.接发信件和邮件Mail＆E-mail443

273.电脑操作Operating Computer445

274.文件存档Filing446

275.办公用品Office Supplies447

276.职场冲突Workplace Conflicts449

277.午餐Lunch451

278.公司活动Organizing Entertainments453

279.初来乍到First Day at Work454

280.迎接新人Greeting New Member456

281.入职培训Orientation457

282.面试FAQ——面试人询问资格背景情况Inquiring About Qualification459

283.面试FAQ——被面试人谈能力Introducing Competence460

284.面试FAQ——被面试人谈离职原因Reasons for Leaving Previous Company462

285.面试FAQ——谈薪水Salary Offer464

286.面试FAQ——面试人其他问题Other Inquiries from Interviewer465

287.面试FAQ——被面试人其他问题Other Inquiries from Interviewee467

288.面试FAQ——决定Coming up a Decision469

Section Three Situational English身临其境472

第十二篇 在银行472

289.咨询账户种类Account Category472

290.开立银行账户Opening an Account473

291.存款Depositing475

292.取款Withdrawal476

293.查询余额Inquiring about the Balance477

294.利率和利息Interest&Interest Rate478

295.购买旅行支票Buying Traveler's Checks479

296.兑现旅行支票Cashing in Traveler's Checks481

297.兑换货币Changing Money482

298.汇出汇款OutgoingRemittance484

299.汇入汇款Incoming Remittan486

300.挂失Loss Report487

301.转账、清户、透支、贴现、租用保险箱Transferring Between Different Accounts, Closing an Account,Overdraft, Discounting,Renting a Safe Deposit Box488

302.开立信用证Opening an L／C490

303.贷款Loan492

304.银行卡Bank Card494

305.咨询服务Reference Services496

第十三篇 在工厂499

306.参观邀请或要求Visit Invitation or Request499

307.带领参观Showing Around500

308.工厂基本状况Factory Basic Situation501

309.工厂员工Facto Employees503

310.生产过程Production Process504

311.生产能力Production Capa505

312.质量控制Quality Control506

313.安全控制Security Control508

314.参观陈列室Visiting Showroom510

315.观后感言After-visit Remarks511

第十四篇 在海关514

316.通关开始Embarking on Customs Examination514

317.海关问询Inquiries from fheCustoms515

318.回答问询Answering the Inquiries517

319.海关申报Customs Declaration518

320.开包检查Opening Baggagefor Inspection519

321.私人物品清关PersonalEffects521

322.其他物品清关Other Items523

323.缴税Liable to Duty525

324.免税Duty-free527

325.通关完毕Customs Formalities Passed528

第十五篇 在酒店531

326.酒店预订Room Reservation531

327.客房供应情况Room Supply Situation532

328.客房物理状况Room Facilities533

329.客房价格Rate for a Room535

330.办理入住手续Checking In536

331.客房服务Room Services538

332.抱怨服务Complaining about Service539

333.酒店的商务服务Commercial Services541

334.办理退房手续Checking Out542

335.餐饮娱乐服务Dinner&Entertainment Service544

第十六篇 在交易会547

336.展会准备Exhibition Preparations547

337.展会须知Exhibition Notice548

338.展会简介Exhibition Profile550

339.热情接待Warm Reception551

340.介绍产品Product Introduction553

341.新产品推介New Product Presentation555

342.介绍替代品Substitute Introduction556

343.索要商品资料Asking for Literature558

344.索要样品Asking for Samples559

345.定制Customizing561

346.保证Warranty＆Guarantee562

347.售后服务After-sale Service564

348.把握商机Grasping Business Opportunity565

第十七篇 在机场568

349.预订机票Booking a Flight568

350.询问票价Inquiring about the Fare569

351.询问其他问题Inquiring about Others571

352.机扬服务Servicein Airport572

353.办理登机手续At the Check-in Counter575

354.行李托运与领取Baggage Checking&Claiming576

355.安全检查Security Check578

356.座位选择Seating Preferences579

357.转接航班Connecting Flight581

358.飞机上On Board582

359.机场迎接新客户Meeting a New Client at the Airport584

360.机场迎接老客户Meeting an Old Client at the Airport585

361.询问旅途情况Inquiring About Journey587

362.离开机场时Leaving the Airport588

363.机场送行Seeing Off at the Airport589

364.常飞积分Frequent Flyer Miles591

365.在火车站售票室At the Ticket Office592

参考文献595