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酒店实务英语辅导用书2025|PDF|Epub|mobi|kindle电子书版本百度云盘下载
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- 梁悦,刘朝阳主编 著
- 出版社: 北京:对外经济贸易大学出版社
- ISBN:9787566300232
- 出版时间:2011
- 标注页数:229页
- 文件大小:17MB
- 文件页数:239页
- 主题词:饭店-英语-高等学校-教学参考资料
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图书目录
Module 1 Front 0ffice1
Part 1 Room Reservation3
Part 2 Concierge Service9
Part 3 Check in13
Part 4 Dealing with Complaints17
Part 5 Cashier Service23
Module 2 Housekeeping27
Part 1 Showing the Room29
Part 2 Cleaning the Room35
Part 3 Laundry Service43
Part 4 Room Service47
Part 5 Personalized Housekeeping Service53
Part 6 Dealing with Emergencies57
Module 3 Food and Beverage67
Part 1 Taking Restaurant Reservations69
Part 2 Seating the Guests73
Part 3 Taking Orders77
Part 4 Services during the Meal83
Part 5 Bar Services89
Module 4 Health and Recreation Club95
Part 1 Beauty Salon97
Part 2 Gym103
Part 3 Sauna Bath and Spa109
Part 4 Swimming,Golf and Karaoke115
Module 5 Business Center121
Part 1 Secretarial Services123
Part 2 Convention Services131
Module 6 Other Services in the Hotel137
Part 1 Depositing Luggage139
Part 2 Shopping143
Key to the Exercises in the Textbook149
Key to the Activities209
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