民航乘务英语会话2025|PDF|Epub|mobi|kindle电子书版本百度云盘下载

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Unit 1 Telephone Booking Service电话订票服务1

1.1 Warm-up1

1.2 Dialogues1

（1）Booking an Economy Flight by Telephone电话预订经济舱1

（2）Booking a Nonstop Flight预订直航班机2

（3）Putting a Passenger on a Waiting List将乘客列入等候名单2

（4）Booking for a Vegetarian Passenger为素食者订票3

1.3 Language Points4

1.4 Sentence Patterns5

Greeting问候5

Offering Help提供帮助5

Saying Goodbye告别6

Expressing and Answering Gratitude表达与回应感激6

1.5 Language Practice6

1.6 Backgrounds7

How to Buy Air Tickets？如何购买机票7

1.7 Exercises8

1.8 Supplementary Reading9

A Flight Attendant,To Be or Not to Be？是否做个空中乘务人员9

Unit 2 Departure（Ⅰ）准备起飞（一）11

2.1 Warm-up11

2.2 Dialogues11

（1）Arranging Check-in for Unaccompanied Children为无人陪伴儿童办理登机手续12

（2）Arranging Check-in for a Disabled Person为残障人士办理登机手续13

（3）Attending to a Passenger with Lost Property为丢失物品的乘客提供服务13

（4）Offering Help to Passengers Who Missed Their Flight为误机的乘客提供帮助14

2.3 Language Points15

2.4 Sentence Patterns16

Giving Directions and Positions指引方向与位置16

Expressing Certainty and Uncertainty表达确定与不确定16

Expressing Disappointment表达失望16

2.5 Language Practice17

2.6 Backgrounds18

（1）Checking in Animals and Items为动物和物品办理登机手续18

（2）New EU Aviation Security Regulations欧盟航空安全新规定18

2.7 Exercises19

2.8 Supplementary Reading20

Baggage Tips行李小贴示20

Unit 3 Departure（Ⅱ）准备起飞（二）22

3.1 Warm-up22

3.2 Dialogues22

（1）Travelling with an Infant带婴儿旅行22

（2）Paying for Extra Weight Luggage为超重行李付费23

（3）Food Voucher食品餐券24

（4）Losing the Boarding Card丢失登机牌25

3.3 Language Points26

3.4 Sentence Patterns26

Expressing Happiness表达快乐26

Expressing Unhappiness表达不快27

Making Complaints抱怨27

3.5 Language Practice27

3.6 Backgrounds28

Airline Delays and Cancellations飞机延误及取消28

3.7 Exercises29

3.8 Supplementary Reading30

What Can Be Brought on Board？什么物品可以带上飞机30

Unit 4 Welcome Aboard欢迎登机32

4.1 Warm-up32

4.2 Dialogues32

（1）Welcoming Passengers Aboard欢迎乘客登机33

（2）Seat Arrangement安排座位33

（3）Baggage Arrangement安排行李34

（4）Pre-takeoff Checking起飞前检查34

4.3 Language Points35

4.4 Sentence Patterns35

Expressing Prohibition表达禁止35

Expressing Request表达请求36

Asking for Permission请求允许36

4.5 Language Practice37

4.6 Backgrounds38

The Crew and Their Duties机组人员及其责任38

4.7 Exercises40

4.8 Supplementary Reading40

For the Comfort of Passengers为了乘客的舒适40

Unit 5 In-flight Service（Ⅰ）飞行中的服务（一）42

5.1 Warm-up42

5.2 Dialogues42

（1）Serving Food供餐42

（2）Serving Food to a Vegetarian为素食者供餐43

（3）Offering Newspapers and Magazines提供报纸和杂志44

（4）Helping a Passenger Adjust Headsets帮助乘客调整耳机44

5.3 Language Points45

5.4 Sentence Patterns46

Asking for Agreement or Approval请求同意或批准46

Showing Agreement and Disagreement表示同意或不同意46

Making Suggestions提出建议46

5.5 Language Practice47

5.6 Backgrounds48

In-flight Meal Service飞行中的餐饮服务48

5.7 Exercises50

5.8 Supplementary Reading51

Food and Culture饮食与文化51

Unit 6 In-flight Service（Ⅱ）飞行中的服务（二）53

6.1 Warm-up53

6.2 Dialogues53

（1）Attending to a Passenger with a Headache帮助头痛的乘客53

（2）Getting Milk for a Baby Passenger为婴幼儿乘客提供牛奶54

（3）Serving a Passenger with a Baby为带婴幼儿的乘客提供服务55

（4）Helping a Sick Passenger帮助生病的乘客55

6.3 Language Points56

6.4 Sentence Patterns56

Showing Concern表示关心56

Expressing Reassurance表达确认57

Expressing Relief表达放心57

6.5 Language Practice57

6.6 Backgrounds58

Children Traveling Unaccompanied无人陪伴儿童58

6.7 Exercises59

6.8 Supplementary Reading60

Serving a Special Passenger为特殊乘客提供服务60

Unit 7 Special Service特殊服务61

7.1 Warm-up61

7.2 Dialogues61

（1）Talking with an Unruly Passenger与不遵守规定的乘客交谈61

（2）Providing Information about Hotels in Flight飞行中提供酒店信息62

（3）Taking Care of a Passenger's Pet照顾乘客的宠物63

（4）Passengers Losing Property on Board乘客在机上丢失财物63

7.3 Language Points64

7.4 Sentence Patterns65

Expressing Refusal表达拒绝65

Interrupting One's Conversation打断他人谈话65

Making an Apology表示抱歉65

7.5 Language Practice66

7.6 Backgrounds67

（1）Disorderly Behavior不守秩序的行为67

（2）Pets in the Aircraft Cabin客舱内的宠物67

7.7 Exercises68

7.8 Supplementary Reading69

A Letter of Complaint一封投诉信69

Unit 8 Pre-Landing准备降落71

8.1 Warm-up71

8.2 Dialogues71

（1）Helping with Completing a Disembarka-tion Card帮助填写入境卡71

（2）A Reminder about Fastening Seat Belts关于系紧安全带的提示72

（3）Introducing a City to a Foreign Passenger向外国乘客介绍某一城市73

（4）Reassuring Passengers Who Feel Unsafe安抚感觉不安全的乘客73

8.3 Language Points74

8.4 Sentence Patterns75

Expressing“Idon't know”表达不知道75

Expressing Possibility表达可能性75

Expressing Doubt表达怀疑75

8.5 Language Practice76

8.6 Backgrounds77

Forms to Fill in Prior to Landing着陆前需要填写的表格77

8.7 Exercises80

8.8 Supplementary Reading81

The Reunion重聚81

Unit 9 Arrival（Ⅰ）到达（一）83

9.1 Warm-up83

9.2 Dialogues83

（1）Helping a Minor Get Off the Airplane帮助年幼者下飞机84

（2）Helping Disabled and Elderly Passengers帮助残障人士及年长者84

（3）Seeing Passengers Off at the Cabin Door在舱门处送别乘客85

（4）Helping a Passenger Fill Out Unfinished Forms帮助乘客填写未完成的表格85

9.3 Language Points86

9.4 Sentence Patterns87

Offering/Asking for Help主动提供／请求帮助87

Expressing Wishes表达愿望87

Expressing Hopes表达希望87

9.5 Language Practice88

9.6 Backgrounds89

Arriving Passengers到达的乘客89

9.7 Exercises90

9.8 Supplementary Reading90

Crossing the Time Zones跨越时区90

Unit 10 Arrival（Ⅱ）到达（二）93

10.1 Warm-up93

10.2 Dialogues93

（1）Finding Lost Items寻找丢失的物品93

（2）Airport Shuttle Bus Service机场往返巴士服务94

（3）Providing Information about Connecting Flights提供有关中转联程的信息95

（4）Answering Passengers'Questions回答乘客的问题95

10.3 Language Points96

10.4 Sentence Patterns97

Asking for Opinions征询意见97

Showing Likes and Dislikes表达喜欢和不喜欢97

Expressing Instructions指示说明98

10.5 Language Practice98

10.6 Backgrounds99

Flight Transfer转机99

10.7 Exercises100

10.8 Supplementary Reading100

London Heathrow Airport伦敦希思罗机场100

Appendix：Interview Techniques面试技巧102

Interview for Potential Cabin Attendants102

Interview Questions for Cabin Attendants103

The Scenario Interview Questions104

Be Prepared for the Interview105

The Interview106

Tips and Advice for the Interview106

Little Things that Make a Difference107

References参考书目109