图书介绍

饭店管理英语2025|PDF|Epub|mobi|kindle电子书版本百度云盘下载

郭兆康主编著
出版社：上海：上海交通大学出版社
ISBN：7313031114
出版时间：2002
标注页数：306页
文件大小：23MB
文件页数：320页
主题词：

PDF下载

点此进入-本书在线PDF格式电子书下载【推荐-云解压-方便快捷】直接下载PDF格式图书。移动端-PC端通用
种子下载[BT下载速度快]温馨提示：（请使用BT下载软件FDM进行下载）软件下载地址页直链下载[便捷但速度慢] [在线试读本书] [在线获取解压码]

点击复制MD5值：df0f2da4f8592a8a27e803d4ae8a7508

下载说明

饭店管理英语PDF格式电子书版下载

下载的文件为RAR压缩包。需要使用解压软件进行解压得到PDF格式图书。

点击复制85GB完整离线版磁力链接到迅雷FDM等BT下载工具进行下载详情点击-查看共享计划

建议使用BT下载工具Free Download Manager进行下载,简称FDM(免费,没有广告,支持多平台）。本站资源全部打包为BT种子。所以需要使用专业的BT下载软件进行下载。如BitComet qBittorrent uTorrent等BT下载工具。迅雷目前由于本站不是热门资源。不推荐使用！后期资源热门了。安装了迅雷也可以迅雷进行下载！

（文件页数要大于标注页数，上中下等多册电子书除外）

注意：本站所有压缩包均有解压码： 点击下载压缩包解压工具

图书目录

Unit 11

An Overview of Hotel Management1

Text: Hotel Management Defined1

Dialog: Types of Hotels5

Case study: Yield Management6

Exercises12

Unit 220

The Philosophy of Hotel Management20

Text: The Essence of Hotel Management Philosophy20

Dialog: Different Philosophies23

Case study: The Savoy Group25

Exercises28

Unit 338

Basic Functions of Hotel Management (I)38

Text: Managers as Planners and Organizers38

Dialog: The Sales Department42

Case study: The City Grill43

Exercises48

Unit 458

Basic Functions of Hotel Management (II)58

Text: Managers as Leaders and Controllers58

Dialog: An Interview about Leadership61

Case study: Group Control63

Exercises67

Unit 576

Communication76

Text: What Is Communication76

Dialog: On Managerial Functions of Communication79

Case study: Analyzing the Lines of Communication81

Exercises84

Unit 694

Team Work & Team Building94

Text: How to Build a team94

Dialog: Outside Caterers'Management Meeting97

Case study: Developing a Management Team in a Large Hotel98

Exercises103

Unit 7112

Motivation & Hotel Management112

Text: Creating a Positive Motivational Environment112

Dialog: A Job Interview115

Case study: Needs Recognition117

Exercises120

Unit 8127

Total Quality Management127

Text: The Principles of Total Quality Management127

Dialog: The Steak Is Not Fresh131

Case study: Dealing With Guests'Complaints132

Exercises136

Unit 9145

Sales & Marketing145

Text: Marketing Cycle145

Dialog: The Sales Department148

Case study: The Corporate Market149

Exercises154

Unit 10166

Front Office Management166

Text: All for the Increase of Occupancy Rate166

Dialog: Dealing with a Reservation Mix-up169

Case study: Achieving Customer Satisfaction170

Exercises174

Unit 11184

Housekeeping Management184

Text: Your Last Look and the Guests'First Look184

Dialog: Claiming for Damage and Loss187

Case study: Job List Analysis188

Exercises193

Unit 12202

Food & Beverage Management202

Text: Tastes Differ Where Management Ends202

Dialog: Collecting Job Analysis Information205

Case study: 100 Yen Sushi House207

Exercises210

Unit 13218

Cost Control Management218

Text: Managerial Accounting218

Dialog: Daily Income Audit221

Case study: Daily Report Analysis222

Exercises226

Unit 14236

Human Resources Management236

Text: Making the Best Choice236

Dialog: Telephone Conversation239

Case study: Staff Handbook240

Exercises244

Unit 15254

Management & Safety-security254

Text: Securitization of the Hotel254

Dialog: Security Is Your Business257

Case study: Responding to a Crisis258

Exercises263

Unit 16272

Engineering Management272

Text: Maintenance Retains the Fame272

Dialog: Water for Hotels275

Case study: Lift Emergency276

Exercises281

Unit 17289

Green Hotel289

Text: Hotel Environmental Management System289

Dialog: Environmental Protection Program292

Case study: Protection Leads to Profitability294

Exercises298

主要参考书目306