复旦卓越 酒店应用英语2025|PDF|Epub|mobi|kindle电子书版本百度云盘下载

复旦卓越 酒店应用英语PDF格式电子书版下载

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Workshop One Courtesies1

Training Scheme 1 Greetings3

Part Ⅰ Language Notes3

Part Ⅱ Workshops3

Part Ⅲ Activities5

Part Ⅳ Consolidation5

Part Ⅴ Extended Reading6

Training Scheme 2 Introductions7

Part Ⅰ Language Notes7

Part Ⅱ Workshops8

Part Ⅲ Activities9

Part Ⅳ Consolidation10

Part Ⅴ Extended Reading10

Training Scheme 3 Apologies12

Part Ⅰ Language Notes12

Part Ⅱ Workshops12

Part Ⅲ Activities13

Part Ⅳ Consolidation14

Part Ⅴ Extended Reading15

Training Scheme 4 Asking the Way16

Part Ⅰ Language Notes16

Part Ⅱ Workshops17

Part Ⅲ Activities18

Part Ⅳ Consolidation19

Part Ⅴ Extended Reading21

Training Scheme 5 Thanks and Responses22

Part Ⅰ Language Notes22

Part Ⅱ Workshops23

Part Ⅲ Activities24

Part Ⅳ Consolidation25

Part Ⅴ Extended Reading25

Workshop Two English for Front Office27

Training Scheme 1 Room Reservation29

Part Ⅰ Language Notes29

Part Ⅱ Workshops30

Part Ⅲ Activities32

Part Ⅳ Consolidation33

Part Ⅴ Virtue Life34

Part Ⅵ Extended Reading35

Training Scheme 2 Reception36

Part Ⅰ Language Notes36

Part Ⅱ Workshops37

Part Ⅲ Activities39

Part Ⅳ Consolidation39

Part Ⅴ Virtue Life41

Part Ⅵ Extended Reading42

Training Scheme 3 Bellman Service42

Part Ⅰ Language Notes42

Part Ⅱ Workshops43

Part Ⅲ Activities45

Part Ⅳ Consolidation45

Part Ⅴ Virtue Life47

Part Ⅵ Extended Reading48

Training Scheme 4 Telephone Operator49

Part Ⅰ Language Notes49

Part Ⅱ Workshops50

Part Ⅲ Activities52

Part Ⅳ Consolidation52

Part Ⅴ Virtue Life54

Part Ⅵ Extended Reading54

Training Scheme 5 Information55

Part Ⅰ Language Notes55

Part Ⅱ Workshops56

Part Ⅲ Activities58

Part Ⅳ Consolidation59

Part Ⅴ Virtue Life61

Part Ⅵ Extended Reading61

Training Scheme 6 Complaints63

Part Ⅰ Language Notes63

Part Ⅱ Workshops63

Part Ⅲ Activities65

Part Ⅳ Consolidation66

Part Ⅴ Virtue Life68

Part Ⅵ Extended Reading69

Workshop Three English for Housekeeping Department71

Training Scheme 1 Room Cleaning73

Part Ⅰ Language Notes73

Part Ⅱ Workshops73

Part Ⅲ Activities75

Part Ⅳ Consolidation76

Part Ⅴ Virtue Life77

Part Ⅵ Extended Reading78

Training Scheme 2 Laundry and Valet Service80

Part Ⅰ Language Notes80

Part Ⅱ Workshops81

Part Ⅲ Activities84

Part Ⅳ Consolidation84

Part Ⅴ Virtue Life86

Part Ⅵ Extended Reading87

Training Scheme 3 Room Service90

Part Ⅰ Language Notes90

Part Ⅱ Workshops91

Part Ⅲ Activities94

Part Ⅳ Consolidation94

Part Ⅴ Virtue Life96

Part Ⅵ Extended Reading97

Training Scheme 4 Lost and Found98

Part Ⅰ Language Notes98

Part Ⅱ Workshops99

Part Ⅲ Activities101

Part Ⅳ Consolidation102

Part Ⅴ Virtue Life104

Part Ⅵ Extended Reading105

Training Scheme 5 Compensation and Maintenance105

Part Ⅰ Language Notes105

Part Ⅱ Workshops106

Part Ⅲ Activities108

Part Ⅳ Consolidation108

Part Ⅴ Virtue Life110

Part Ⅵ Extended Reading111

Workshop Four English for Food and Beverage Department113

Training Scheme 1 Table Reservation115

Part Ⅰ Language Notes115

Part Ⅱ Workshops115

Part Ⅲ Activities117

Part Ⅳ Consolidation118

Part Ⅴ Virtue Life120

Part Ⅵ Extended Reading121

Training Scheme 2 Receiving Diners122

Part Ⅰ Language Notes122

Part Ⅱ Workshops123

Part Ⅲ Activities125

Part Ⅳ Consolidation125

Part Ⅴ Virtue Life127

Part Ⅵ Extended Reading128

Training Scheme 3 Taking Orders and Making Recommendations129

Part Ⅰ Language Notes129

Part Ⅱ Workshops130

Part Ⅲ Activities132

Part Ⅳ Consolidation133

Part Ⅴ Virtue Life135

Part Ⅵ Extended Reading136

Training Scheme 4 Buffet and Coffee Shop137

Part Ⅰ Language Notes137

Part Ⅱ Workshops137

Part Ⅲ Activities139

Part Ⅳ Consolidation140

Part Ⅴ Virtue Life142

Part Ⅵ Extended Reading143

Training Scheme 5 Beverage Service144

Part Ⅰ Language Notes144

Part Ⅱ Workshops144

Part Ⅲ Activities146

Part Ⅳ Consolidation147

Part Ⅴ Virtue Life149

Part Ⅵ Extended Reading150

Training Scheme 6 Settling the Complaints151

Part Ⅰ Language Notes151

Part Ⅱ Workshops152

Part Ⅲ Activities154

Part Ⅳ Consolidation155

Part Ⅴ Virtue Life156

Part Ⅵ Extended Reading157

Workshop Five English for Other Departments161

Training Scheme 1 Health Club163

Part Ⅰ Language Notes163

Part Ⅱ Workshops163

Part Ⅲ Activities165

Part Ⅳ Consolidation166

Part Ⅴ Extended Reading168

Training Scheme 2 Business Center169

Part Ⅰ Language Notes169

Part Ⅱ Workshops170

Part Ⅲ Activities172

Part Ⅳ Consolidation173

Part Ⅴ Extended Reading175

Training Scheme 3 Shopping176

Part Ⅰ Language Notes176

Part Ⅱ Workshops176

Part Ⅲ Activities178

Part Ⅳ Consolidation179

Part Ⅴ Extended Reading181

Training Scheme 4 Beauty Parlor182

Part Ⅰ Language Notes182

Part Ⅱ Workshops182

Part Ⅲ Activities184

Part Ⅳ Consolidation185

Part Ⅴ Extended Reading187

Training Scheme 5 Butler Service188

Part Ⅰ Language Notes188

Part Ⅱ Workshops189

Part Ⅲ Activities191

Part Ⅳ Consolidation193

Part Ⅴ Extended Reading195

Appendix 1 Suggested Answers for the Practices201

Appendix 2284

Appendix 3286

References289